Stephen Andrew Murrill
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Help Scout Illustration-1

Help Scout Illustration

 

Help Scout, a software-as-a-service (SaaS) company, makes excellent service and customer support achievable for companies of all sizes. The feature rich products are used by over 8,000 support teams across the world, and effortless user experience throughout the app is a priority. It was imperative to create an illustration and icon system that blended seamlessly in with a minimal user interface, but was powerful enough to communicate clearly and quickly to the user.

 
 
Scheduled Maintenance

Scheduled Maintenance

New feature: Search

New feature: Search

New feature: 2FA Authentication

New feature: 2FA Authentication

 
New feature: Reporting

New feature: Reporting

Full mailbox

Full mailbox

No Access

No Access

 
Search

Search

No results

No results

Scouticons (View full set)

Scouticons (View full set)

 

Delight & Inform

Effective communication at each touch-point was imperative throughout the app and marketing site, but it was also important for the whole experience to feel human. From empty state to inbox zero, each illustration and icon was created to build trust and spark delight.

 
Inbox Zero illustrations were evolved into a Slack emoji set

Inbox Zero illustrations were evolved into a Slack emoji set

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Repeatable icon pattern

Repeatable icon pattern

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Primary icon set built for marketing and product use

Primary icon set built for marketing and product use

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Flex & Scale

The visual style was developed from the ground up to work in any environment and situation. By implementing a set of guidelines, illustrations and icons could be created at various scales, weights and complexities, while working together as a cohesive visual language.

Playlist Theme icons for HelpU

Playlist Theme icons for HelpU

Humans of Support characters

Humans of Support characters

Strength in Community tee artwork

Strength in Community tee artwork

Polymailer artwork

Polymailer artwork